IVe been suspended. I'm disability. Old age. And I have my mentor try to get hold of me. I'm waiting
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07-29-2022 11:06 AM
Amazon is giving me a credit please help so I can pay this. I can't check anything. I need this my phone had stolen I'm disability Senior.HELP.
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07-29-2022 10:46 PM
tried use browser from computer, and clear cache and cookies and use one page inPrivate mode,
To Login Page and go to payment,
you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login,,
and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611
once connected press (1) then (1) again and enter the 12 digit PIN #,
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07-29-2022 09:33 PM
@Thomleah67 you were on Autopay? Autopay could fail
Login to My Account and try to make a manual payment .
If you have an error, try to use Incognito mode to pay again
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07-29-2022 09:31 PM
trying to pay my bill.susoended. ridiculous system
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07-29-2022 02:32 PM
@Thomleah67 wrote:Yes everything was. My other phone was stolen. But sim card was found so rented this phone. Costing money. I am on pensioner ihave lots of medical issues. Amazon is sending my money back from a cancellation. Can't check anything. Please help lift suspension. I'll get this paid asap
Hi @Thomleah67 Why is Amazon involved here? You bought a phone from them and now cancelling it?
or you ordered a new phone, got stolen ( Porch Pirate) so Amazon refund ?
And where you rent the phone? There is such a thing?
You need to login to My Account to lift the suspension. Can you login to My Accoount?
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07-29-2022 02:27 PM
You found your SIM after your phone was stolen? That is a very nice thief to take the time to leave that behind. Where can you rent a phone? If it was from a friend and they are making you pay even knowing that you are senior on a pension that isn't very friendly
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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07-29-2022 11:29 AM
Keep the amazon out of the conversation.
Is your account fully paid?
Is there a balance on your account?
When you log into your My Account....does it say it is suspended?
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07-29-2022 11:21 AM
Yes everything was. My other phone was stolen. But sim card was found so rented this phone. Costing money. I am on pensioner ihave lots of medical issues. Amazon is sending my money back from a cancellation. Can't check anything. Please help lift suspension. I'll get this paid asap
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07-29-2022 11:15 AM
Do you have phone at all?
What is stolen? Phone with SIM?
Is your account active? Can you log in at all?
Little bit more details is need in order to help you out.
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07-29-2022 11:11 AM
Your post does not make sense.
1. Do you have a SIM card?
2. Did you activate it? If yes, when?
3. Did your phone ever work?
4. Did you port in a number?