INITIAL ACTIVATION - No SERVICE

[ARMS1000]

I activated PM Sim Card 27 Jul. Requested porting of old cell number. Indication was it was eligible for porting. No suggestion for temporary new number. Have waited 9 days but no indication number was ported. Old Cell plan still active. now when I try to port number it states it's not eligible. I am paying for a plan I can't use.

[RobertQc]

Readding this to add a tag so he gets a notification

@ARMS1000Hi and welcome to public mobile. I am very sorry you are having trouble, usually the porting process is trouble free but sometimes things happen. As only a moderator will be able to access your specific account information. I suggest sending them a message ASAP Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[mimmo]

Hi you will need to contact mods for help as this is an account issue. Not sure why the initial port didn't work.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile