I was going to create a public mobile self server account, and it said it is valid.

[L1mm0n]

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

Can anyone tell me how to fix this?

Thank you.

[esjliv]

---

@L1mm0n wrote:

I activate it in a store because my credit card wasn't working for some reason, I have used this number for a year.

---

@L1mm0n  - so you have been using this phone number/account for a year, okay.

AND, it is currently ACTIVE...meaning, if you are in a nonpay/suspended status for over 90 days your account is closed, you lose your number and access to Self Serve.

Are you sure the My Account/Self Serve was not created at some point?

Did you try the "Forgot my password" option (using possible emails here): https://selfserve.publicmobile.ca/forgot-password/

Otherwise, see what CSA says.

[L1mm0n]

I did, they are still verifying.

[hTideGnow]

---

@L1mm0n wrote:

No, I haven't activated my account in-store before, and I don't even know the account's email. This means I have to contact somebody to delete the account that creates before.

---

HI @L1mm0n   No need to delete the account. Open the ticket as I advised above and PM CS Agent will sort this out for you.

[L1mm0n]

No, I haven't recive any email from public mobile.

[L1mm0n]

I activate it in a store because my credit card wasn't working for some reason, I have used this number for a year.

[Dunkman]

@L1mm0n 

Have you already activated a new account?  Or are you trying to activate right now?  

If you have not activated yet, then you should use the following link:

https://publicmobile.ca/en/on/portal/activation

Then when you activate your SIM card, you will activate a new self service account. 

[Anonymous]

 @L1mm0n : But have you received any emails from here in any of your email inboxes? Or even junk/spam?

[L1mm0n]

I never use my email for creating any public mobile account, and I think someone has to delete the account that links to my phone number. So I can create an account with my email.

[L1mm0n]

No, I haven't activated my account in-store before, and I don't even know the account's email. This means I have to contact somebody to delete the account that creates before.

[hTideGnow · Accepted solution]

HI @L1mm0n   did you activate your account in store before?  maybe it was created with a random password you were aware?

Try to use the Forgot password and enter your email and maybe you can reset it that way, but you still need to answer the Security question

Or still not working?  then open a ticket with PM CS Agent, 

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

Have you ever received any emails from this place (you'll likely start to receive from this community)? If the former then that would be the email registered on an account. Then use the Forgot your password? link to reset your password using that email address.