I was charge 3 times when I change my service

[CathT]

Hi someone,

I've change my services option and I was charge 3 times on my credit card but it's not register.

How can I have a refund? Or could it be credit? 

Thank you!

[Chalupa_Batman]

Hello @CathT 

Please contact your credit card company FIRST to make sure these are actual charges and not PENDING charges. If they say they are charges, here is how to create a ticket

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@CathT  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437