08-28-2021 08:47 PM - edited 01-06-2022 03:18 AM
08-28-2021 11:07 PM
@darlicious @AE_Collector That's a interesting analogy. I have never thought of that. Thanks!
08-28-2021 10:44 PM - edited 08-28-2021 10:44 PM
Be careful shaking your device trying to get your purchase to fall out.
AE_Collector
08-28-2021 09:42 PM
Just look at your self serve as a vending machine. First you add the money then you make your selection, confirm and submit your payment. Then your selection drops into the bottom right corner of your overview page.
08-28-2021 09:34 PM - edited 08-28-2021 09:35 PM
It's either you haven't completed the add on page process, or your phone uses data for OS updates, software updates or other apps, and you run out of data.
08-28-2021 08:49 PM - edited 08-28-2021 09:00 PM
Are you buying a data add on? If so, it is a 2 step process. You add the funds to your account and now you need to go back into the add on page and make the purchase.
HDI:
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974
After buying, look at My Data & Add-Ons in self service.