I transferred over from Rogers to Public Mobile and I cannot send/receive text

[mariam8899]

Hello, 

My family recently switched over from Rogers to Public Mobile, and we all can call each other and use data but cannot send/receive any text messages. We have waited over 5 hours already and the issue still persists. 

We all responded yes for the number to be transferred and waited until we had no more service from Rogers before using Public Mobile.

Any help would be appreciated. 

[Leader392760]

I faced the same issue for one week waiting that message issue will be solved automatically. At last I opened a ticket with support. They have done something on their end. Now the issue is solved.

[softech]

@mariam8899 

PM has problem provisioning text capability for new activations.  And if you have iPhone, it will also affect your iMessage activation

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there