Hi Lee. I have a proposal which might help you. It is better to have physical SIM in stead of eSIM. My son had the eSIM and the phone stopped working and transferring eSIM to other phone was a nightmare.Still if you are interested in eSIM, it is quit...
I faced the same issue for one week waiting that message issue will be solved automatically. At last I opened a ticket with support. They have done something on their end. Now the issue is solved.