04-21-2019 01:48 PM - edited 01-05-2022 04:30 AM
04-22-2019 12:13 AM
@kayspencer608 wrote:Ran out of time this morning added money and says my plan is still expired
You can try the lost/stolen remedy...log into My Account / Plan & Add-ons / Lost-Stolen. Click lost-stolen and Suspend. Log out and waait for 5 minutes, before logging in again and Resume service. Hopefully that will restart your service.
If it doesn't help you'll need to reach out for assistance from moderator_team. Click here to message them
Please be patient as it might take several hours to hear back from them. Good luck
04-21-2019 10:33 PM
Ran out of time this morning added money and says my plan is still expired
04-21-2019 02:28 PM - edited 04-21-2019 11:20 PM
@kayspencer608 That's why someone suggested top up before renewable date even if you have auto pay. From now on I'll top up more fund on my account before renewable date, then I won't lost service.
04-21-2019 02:07 PM
Give it some time as it is Easter Sunday, then contact a mod here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-21-2019 02:06 PM
You will probably need to contact a moderator.
You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-21-2019 02:04 PM
If the account has been under suspension for 90 days or more, that account is closed. You'd have to get a new sim and a start all over again with a new account.
How long has it been suspended ?