I received a defective SIM card

[ditcho]

How do I rectify this? I submitted a ticket, I will hopefully get an answer in 48 hours. In the meantime the number I transferred from the old provider is not working with the old provider (because I transferred it). And I cannot use my new Public Mobile account even for the first time. I know the card is defective, because the message in all the 3 phones I tried is "No SIM", and all other SIM cards work in those phones.

Is there any way out of this, or I am stuck without service for days?

Thank you.

P.S. The phones I tried are all unlocked.

[BKNS27]

@ditcho 

Great everything finally worked out for you.

[hTideGnow]

glad all works out.

Enjoy PM, enjoy the saving!!

[ditcho]

Thanks to everyone for the input. With the help of a moderator, the problem was resolved. I purchased a new SIM card and they transferred the number to it and everything's fine now.

[darlicious · Accepted solution]

@ditcho 

It does sound like you may have gotten a bad sim card or it could have not provisioned correctly.

1. Buy a new sim card ( do not activate it!)
2. Save the reciept.
3. Contact the moderators.
4. Have them check that your account set up completed. If it did then your phone number port should have successfully completed since your freedom account is now closed.
5. Have the moderators see if they can reprovision your sim or if it is indeed a dud.
6. If its a dud then have them swap sim cards.
7. Put which ever sim card that is active in your phone so you can recieve the 6 digit code to complete the set up your self serve account if needed.(in-store activations)
8. Confirm that the sim card now has the pm service working on it.
9. Submit your reciept for the purchase of your replacement sim card to the moderators to recieve a credit for it in your account.
10. Ask for a review link so you can provide feedback to pm on the customer service you recieved.

Welcome to public mobile!

[Anonymous]

only by moderatoer team 

[computergeek541]

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@ditcho wrote:

Is it possible to change the Sim card without the original pne ever being used?

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The SIM card can be changed but you would need the help of a moderator to attach a different SIM card to your account.

[ditcho]

Thank you for the advice to purchase a retail card. But who xan do the transfer of the number from the defective to the new card?

[ditcho]

Is it possible to change the Sim card without the original pne ever being used?

[hTideGnow]

@ditcho  you want to try to go to a retail to get another SIM?  Even it is a  faulty SIM, you might not really want to wait for their replacement.. this might take long.. 

(how long you have waited for this one?)

[ditcho]

Phones are Ok. When I insert the old SIM from Freedom, I get “No service” message. When I insert the Public SIM, I get “No SIM”

[computergeek541]

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@hTideGnow wrote:

yes.. this is pretty much the only time can talk to a live support.  I was hoping at least the support would be able to confirm the SIM number.

Of course, your concern is valid..

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hTideGnow , 

Porting team has no access to the Public Mobile account. If there's an account issue, only a Public Mobile moderator can help.

[hTideGnow]

yes.. this is pretty much the only time can talk to a live support.  I was hoping at least the support would be able to confirm the SIM number.

Of course, your concern is valid..

[computergeek541]

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@hTideGnow wrote:

Since you are porting your number from your old provider, you can try to call the porting hotline to check the port status as well as confirm the SIM issue.  I will private message you the port number

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I believe that calling the Telus Porting Team would be a bad idea.  Porting issues would not cause the service not to work for something such as outgoing calls, nor would it make the phone report "no SIM card".  In this type of situation, a customer would not want the number port to be completed (if it already hasn't) as this would mean that the number would be ported to a non-working Public Mobile service.  The ability to use the phone number at the old carrier would also be lost at that time.

[hTideGnow]

Since you are porting your number from your old provider, you can try to call the porting hotline to check the port status as well as confirm the SIM issue.  I will private message you the port number

[Anonymous]

please do you check out your phone is working or maybe your phone has something defective, please try it for another phone,

or if your phone working right ,

I suggest you when you getting a answer from moderatoer team

the will give a full refund for it if you buy it from online,

and go to any Retail store and buy it a NEW SIM card is better for you,

Where To Buy A SIM

You can purchase a Public Mobile SIM card at a variety of retail locations. Click here to open our store locator and find the closest retailer to you.Can’t find a retailer near you? We also sell our SIM cards online. Order your SIM card online here.

         Good Luck

[ditcho]

I created the account today. Just received my first SIM card in the mail. It is saying "No SIM".

[Anonymous]

 @ditcho : I wonder if you mis-typed the SIM # on activation but typed in a valid number nonetheless. I think defective SIM's are extremely rare.

What providers were those other phones with?

Can you set the phone to LTE/WCDMA/UMTS/HSDPA/4G/3G etc and also set the phone to automatic network or scan manually for Public Mobile and select it.

[hTideGnow]

@ditcho  how long you have activate the account?

where did you buy the SIM from?

So, it was saying No SIM and not SIM not provisioned?