I purchased add ons that did not work. I need to get a reimbursement.

[computergeek541]

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@Hollister wrote:

@KaterinaK 

Contact an agent. Ask for a credit to your account. It will be easier than asking for a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Please remember that customers must be either using the chatbot or using the support section of the app to open tickets. Sending private messages in the above manner will result in a slower response time.

[HALIMACS]

@KaterinaK   if you are referring to the US roaming add-ons:

• did you make sure your roaming was toggled on,
• did you manually connect to either T-Mobile or AT&T?
• did you check if your device is VoLTE enabled (if it is capable of that function)?

[hairbag1]

@KaterinaK 

for knowledge sake...which add-on did you buy ? Could you give us some detail on what you experienced using the add-on.

[Hollister]

@KaterinaK 

Contact an agent. Ask for a credit to your account. It will be easier than asking for a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437