@brandylynn You had $35 in your account and your plan renewed then the Auto-Pay credit of $2 got added to your account and then you made a payment of $33 to cover your next renewal.
Did you make a manual payment of $33 (amount owing)? If yes, on your next renewal just let the process complete and everything will go back to normal.
If you did not make a manual payment then submit a ticket to PM and ask them to investigate.
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Here is the transaction history. I am new to Public today. I picked and paid for my plan and signed up for autopay. After that, it showed Amount Owing: $33 and showed Available Funds: $2. So I paid the $33 owing and now it shows Available Funds: $35.00. Was it ok that my Available funds showed $2?? Thanks
@brandylynn No this is not normal. Contact a Moderator. But before you contact them can you show me a screenshot of your payment history? blur out sensitive information. I want to make sure it is actually a double payment rather than something else. Remember that the 35$ Plan are monthly plans so they are meant to be topped up every 30 days. You could just leave the money in your account for next renewal. If you have no money in your account and got charged twice then contact a moderator.
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