I need to update my credit card information as my current card expired

[GregAnderson]

Hello, PLEASE help me update my credit card information so my phone can be reactivated please. This has been a VERY frustrating process and would highly recommend that there's a space to update this under "My Account". Thanks very much. 

[BKNS27]

@GregAnderson 

To transfer from SIM to eSIM. All you had to do is login to your account on the app or online then to Account tab>Change Your SIM card to keep your number.

It would be a lot easier by contacting a CS_Agent to help you update your CC.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[GregAnderson]

No I tried updating the credit card it was on and it wasn’t working, since I had not registered under ESIM yet I decided to try and reactivate my account as that was the only was that it anything would move past me logging in, after the payment was made it is not allowing me to keep my current phone number and that is all I am trying to do at this point

[hairbag1]

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@GregAnderson wrote:

It doesn’t say that my account is suspended just on hold, the problem is that I put my plan on my eSIM because the way I normally pay didn’t work, so now I’m trying to retain my phone number because it’s not letting me keep it

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I'm so confused...so are you saying you got a new esim because your account wouldn't auto-renew ?? You didn't need to go to that extreme, if that's what you did. Please clarify.

[GregAnderson]

It doesn’t say that my account is suspended just on hold, the problem is that I put my plan on my eSIM because the way I normally pay didn’t work, so now I’m trying to retain my phone number because it’s not letting me keep it

[hTideGnow]

hi @alegator_23 

so, does it work if you try using the browser instead of using the app?

[BKNS27]

@GregAnderson 

Login on the PM app then to Payment tab>Update Card Information.

 

[alegator_23]

Interesting , shouldn't be complicated through Mobile APP -> Payment-> Update Card Information.

What would prevent from updating Credit Card through Mobile App ??

[hTideGnow]

HI @GregAnderson 

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account