I need to re-do my port into PM

[smcameron]

I was porting my phone number from Bell to Public Mobile. I didn't reply "YES" to the Bell mobility text message to confirm the port. I have been having intermittent service. According to Bell, the port has been cancelled by Public Mobile. I can still log into my Bell account and see my number there. And when I log into Public Mobile, it appears that my phone number is set up there as well. Bell told me to contact Public Mobile and have them redo the import. Then I have to phone Bell immediately and ask them for an override on the text message confirmation, as I no longer have my Bell SIM card. Please help!

[BKNS27]

@smcameron 

As @Anonymous and @Triguy indicated, you need to contact a PM moderator by clicking on the SiMon chat button and ask to contact a moderator to help you complete your porting.

[Anonymous]

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to Moderator_Team by Click here.            You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service 

• if you don't have any account with public mobile do a Live Chat online
• i think the are can help you ASAP, Click  Online Activation Assistance (telus.com)

• Good Luck

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.