I need my old number ported to Public Mobile

[MK77]

I have already switched ,but there was an issue getting my old account number. Where/who do I send my that account number to?

thanks.

[MK77]

Everything is working. Thank you. 

[LurganIeUk]

@CannonFodder Yikes!!! Do you mean he left all together and left some pre programmed time bombs????

[CannonFodder]

@LurganIeUk  wrote: "Wow thanks @darlicious  Is this because Dave left?"

Well yeah, obviously he's one of those people that takes a few "souvenirs" with him when he leaves a job, so this time he took the self-serve number porting function with him! 😉 

[darlicious]

@LurganIeUk  Who knows.....im surmising but it's not surprising because we know not....who has replaced him.....more secrets kept in concrete tucked away in a vault so it's not our fault......

[LurganIeUk]

Wow thanks @darlicious  Is this because Dave left?

[computergeek541]

@LurganIeUk 

Disabling number porting from a customer's self serve account does not make secuirty any better.  It's up to the carrier that the number is coming from to approve the request no matter how Public Mobile has the customer submit the request to port a number to here.

[LurganIeUk]

Thanks. @computergeek541 

I like the quote so I can show a direct answer to a post. 

So did the porting change after we had a chat about the lack of consumer protection in regards to unauthorized port requests?

[darlicious]

@LurganIeUk  Suddenly our mobile provider has renamed itself secret mobile. There seems to be more changes in the last 4 days than in the past year and not a peep from an employee paid according to the employee standards act. We're all a part of an elaborate team building mystery conspiracy caper.......or something is afoot with the lack of communication from the top.

Whatever you read into this....or the colourful answer you see still remains a mobile secret....

See...what the heck happened to the colour palette? I just figured that out!

                  Just more secrets and lies...secrets and lies.....secrets and lies I surmise......

[computergeek541]

LurganIeUk:, The missing quote option is annoying but doesn't affect anyone's service.

As for how long the self serve hasn't been allowing number ports, no comment. This is a recent thing.

[LurganIeUk]

Is this a recent hiccup? I did mine online a few months ago. 

Also the “quote” option is missing. 

[computergeek541]

@LurganIeUk 

Currently, porting a number yourself is not possible. All porting must be done by submitting a ticket to the moderators. Customers can go to https://publicmobile.ca.ada.support/chat/ and type "port request".

[LurganIeUk]

You can do it all online in “My Account”.  You can add account etc once you select the transfer option. 

[gblackma · Accepted solution]

@MK77 You have to send it to the moderators to port. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)