@Kitty7 There’s no more auto pay reward or loyalty reward , it’s been replaced by points everyone is on points now . You have to pay full plan price and get 5% back on plan spend and once a year get 10 points for your anniversary. Friend rewards have same value but 1 point for each friend every 30 days . With the added step of redeeming $15 off your bill once you have earned 15 points
thank youu, yeah i may get a voucher for now, i just was trying to avoid that because i have to pay an extra $10 to get one of those, and my auto pay helps me save, thank youu
@Kitty7 one option is to buy a voucher from a store and load it to your account but that requires stepping out of the house. The other option is to contact a CS agent, you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html (and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
@Kitty7 You might need to wait a full 24 hours before trying again on different browser or try the app instead . But if your in a total hurry you can buy payment voucher from shopper drug mart and load the funds *611 to resume services right away and worry about updating card later
Ive tried to clear my cookies, ive tried to use a different browser, nothing is working and i need my phone to work. it just keeps giving me an error and i am running out of patience. Please help.
