11-13-2023 11:00 AM - last edited on 11-16-2023 06:20 PM by computergeek541
It seems I was double charged November 2n 2023 I am hoping to solve this issue with you instead of the bank because they say it will be bad for you if they just take the money back
Solved! Go to Solution.
11-16-2023 05:59 PM
One thread is probably sufficient. I responded in the other one. Your screenshot looks like a reversal.
11-16-2023 05:56 PM
It says "reversal". Is it possible they charged you in error and then immediately reversed it? If it went through on your card I would think it would be a pending charge that will fall off, based on how your payment history looks. Maybe someone who has seen that before can chime in though.
11-16-2023 05:40 PM
hi @Sundancel before you submit ticket with agent, can you explain what happened? look like an usual renewal
11-16-2023 04:55 PM
You know that you are just swearing at customers who are trying to help you?
11-16-2023 04:55 PM
@Sundancel Myself and @kb_mv are just customers like you trying to help you need to message CS_Agent to investigate for you . Do your plan just renew by any chance . We just provided you the link for support
11-16-2023 04:53 PM
vulgar messsge removed
11-16-2023 04:51 PM - last edited on 11-16-2023 05:55 PM by computergeek541
11-16-2023 04:50 PM
@Sundancel Did you by chance change plans and didn't select "change on renewal" in which case you were charged immediately? Screenshots would be helpful. Alternatively if you still feel you have been wronged, contact customer service at the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-16-2023 04:49 PM
@Sundancel Maybe you selected it by accident ? If not please submit ticket with support to investigate using this direct link
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-16-2023 04:47 PM - last edited on 11-16-2023 06:14 PM by computergeek541
It said I purchased an add on for 42 dollars wtf I never used all my data yet why the would I need extra data
edited by computergeek541: inappropriate language removed
11-13-2023 11:02 AM
first of all, make sure that both charges have settled before asking Public Mobile to reverse one.
Also, check your available funds in self-serve, to see if the extra funds are there
To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here
You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.