I need Help now - phone not registered on network

[Helpmenow101]

My phone is not working at all. I  pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to the network. This has been going on for a couple of days. I need customer service support. 

 

[Helpmenow101]

Thank you for the advice. I removed my public mobile SIM card and I put it into a new phone and its still not doesn't work. I  can not receive or make phone calls or text. I hope there is someone from public mobile can contact me or send me a new SIM card.  By the way... how do I call public mobile to speak someone about this serious issue. 

[Chalupa_Batman]

Hello @Helpmenow101 

I suggest trying the SIM card in a different phone. First, turn off the phone, then insert the SIM card and then turn the phone on. See if that works. If it does work, then perhaps you just need to reset the networks on your broken screen phone there. Just know you will lose all saved WiFi and Bluetooth passeds and settings. 

The other thing I suggest is to log into your account and see if your account is actually active. Yes, you've said they've been charging you, but it never hurts to confirm it's actually active. Your credit card could have expired, sometimes we miss that one. Check those two things and get back to us.

[softech]

@Helpmenow101 is this just a phone issue?? first try your sim card in anither phone (borrow one from friend to test).  If it works on another phone,  it is a device issue and you need to get a replacement phone

if you really want to suspend/cancel the service, please login My Account (use email to receive 2FA code) and disable Autopay from Payment page > Manage Subscription and toggle off "Subscripted"