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I missed autopay and no service still.

Dawson102
Great Neighbour / Super Voisin

3 days ago... I missed an auto payment and i had no service. I made 2 manual payments today and my owing cleared... with no service still.

 

Do i wait a little bit for that to go through? I still kinda need service again so i can call and text. So, what do i do?

11 REPLIES 11

HALIMACS
Mayor / Maire

@Dawson102 

 

After making the payment, did you tap the "Reactivate" button on self-serve?  You should see the available funds in your self-serve account resting there.

 

If so, go ahead and do that, then reboot your device.

 

Let us know if that helps.

Anonymous
Not applicable

@Dawson102 

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,
8. Click ‘Submit’,
9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left, and for next bill cycle the will take it from there automatically,
 

and if still not fix it follow this,

  1. Add Funds to your Plan Amount through Self Serve  
  2. Go to “Plan and Add-Ons” TAB
  3. Select "Lost/Stolen Phone" TAB
  4. Select "Suspend Service" BUTTON
  5. Then, Select Resume/Reactivate Service
  6. Reboot your phone.
  7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

dabr
Mayor / Maire

@Dawson102 wrote:

3 days ago... I missed an auto payment and i had no service. I made 2 manual payments today and my owing cleared... with no service still.

 

Do i wait a little bit for that to go through? I still kinda need service again so i can call and text. So, what do i do?


@Dawson102    That shouldn't be happening, but do you see a balance in your account of the manual payments made?    You can try to see if your payment will apply by clicking the Reactivate option  if you see it.   Another option is to click the Plans/Add-ons tab, then Lost/Stolen and Suspend Service, log out and back in after a couple of mins and Resume your service.  Edit: yes also reboot your phone afterwards.

 

If nothing helps submit a ticket to customer support via the chatbot bubble bottom right of the screen or send a private message to CS_Agent via the envelope icon top right.

walker1
Deputy Mayor / Adjoint au Maire

@Dawson102 

Log out of your account and then log back in using a different browser in the incognito mode.  Clear your cache and cookies too.

Then try the reactivation button.

Dawson102
Great Neighbour / Super Voisin

There is no reactivation button anywhere on the home page.

Dawson102
Great Neighbour / Super Voisin

I've tried 2 of the options with suspending/reactivation and clearing cache, still nothing. Do i recieve a text from Public Mobile if it works?


@Dawson102 wrote:

There is no reactivation button anywhere on the home page.


OK, do the 'extra' payments display under your Available Funds balance?

 

 


@Dawson102 wrote:

I've tried 2 of the options with suspending/reactivation and clearing cache, still nothing. Do i recieve a text from Public Mobile if it works?


@Dawson102   You should contact customer support to look into your account, it might need to be reprovisioned.

 

Here's couple of links to CSA's:

 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 @Dawson102 : Maybe post a screenshot of your overview page. Blank out personal info of course.

Maybe restart the phone and test any of the features. The overview page might be lying.