I’m really angry

[HayleyJanzen]

I’ve tried to contact Public Mobile *countless* times today and can NEVER GET A HUMAN AGENT on the chat! I just purchased a new plan and can’t even activate it because the eSIM QR Code expired! However, in the meantime, I can’t login because the site already thinks that the new phone number is the one they need to use to verify!!!! I can’t verify anything because the eSIM isn’t working. If this isn’t fixed soo I want a refund because the REAL customer support is ZERO. 

[CSA_PM]

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

[Yummy]

Only way to get support is to open a ticket and wait for agent to contact you. That is a price of cheap service...

[HayleyJanzen]

THANK YOUUUU! :))))) I really appreciate it. Someone saw it! YAY!

[HayleyJanzen]

Guess I misunderstood what "Skip the wait time with 24/7 online solutions" meant in their marketing. Yeah, I did everything right on my end in regards to contacting support. I've done this with many other sites, but this is the only one I've had this level of problem with. I guess I'm annoyed how all of these companies are turning to AI for customer support, when there are nit-picky issues that their AI agent can't solve. It's frustrating.

Thanks anyway.

[softech]

@HayleyJanzen 

I have escalated your ticket on your behalf.  PM support will reach out and help.
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[Sansan]

Yea, next time please do some more homework to avoid what you are going through now. Public Mobile is completely online, do it yourself. 

You use the chatbot to ask questions and if your inquiry is not solved, you follow the link and choose subject to request an agent to help. 

Did you get a confirmation email or sms that someone will get back to you when you created your ticket?

Even if they were busy, they should've replied to you by now. 

I'm assuming that you clicked on the box on the lower right that says check for replies here and there's no response. 

[HayleyJanzen]

I opened it at 3am this morning... I'm used to mobile services having 24/7 support and you get to talk to a real person. 

[slusagm]

@HayleyJanzen 

so, have you opened a ticket yet?

if so, when did you open?

[HayleyJanzen]

No no no! None of this is working. I’ve tried and tried and no one is getting back to me. It’s within those hours listed on your “solution” but there is no one to help me.

US Mobile’s customer service is so much better… wish I still lived in the USA. 

[slusagm]

You will need Public Mobile to help, but you need to open a ticket. 

Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )