I'm paying for 40 gigs of data but not getting any

[Chickeman]

And I also want remburst for last moand also from when my plan  started  this month  I think it was from the 23 of October  and I still  dont have any data.

[foreverkayla8]

@Chickeman this is a community forum, where PM members try to help each other out.  We do not have access to your account and so cannot make any changes.  Recommendations and suggestions have been made to try to solve the issue and instructions were sent on what to do if those did not work.  We have no control over your account but are trying to help with the limited information you have provided.

[Dunkman]

@Chickeman 

Sorry to hear about your troubles. More details would be helpful.  Has data ever worked for your phone?  Does talk and text work?  

Maybe try your SIM card in another phone. That would help determine whether it is a PM service problem versus phone setup issues.  

[will13am]

@Chickeman , are you able to connect to the network and use calling and text?  If you are then the likely cause of data issues is APN settings.  These help articles can help with that.  Also check that mobile data is enabled on your phone and usage limits are appropriately set.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

[hTideGnow]

@Chickeman 

Use Incognito/Private/Secret mode on your browser to login My Account and check if the 40GB data is showing there

make sure your phone does not have data limit set

if still unable to use the data, submit ticket with CS agent and ask them to check and help

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chickeman]

So can you fix this or what and if not you might as well  cancel my plan