I lost or my phone got stolen

[esjliv]

@ByronPeters - Check out some Get Help articles that should help:

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

[Handy1]

@ByronPeters 

Report lost phone

[HALIMACS]

@ByronPeters 

Probably already did, but did you try calling it using another device?

[BKNS27]

@ByronPeters 

Did you search on Find My to see where your phone is located?

[dust2dust · Accepted solution]

Well that sucks. Had you already set up your login in the new system? If so then you can login and when it asks for the code you click resend code and you'll see an option to send it in email. Then you can use the lost/stolen function to stop the services. Then get a phone and a new sim and log back in and use the change sim function to apply your new sim to the account. Then use the lost/stolen function to restart the service and then put it in the new phone and away you go.