I like to cancel a pre-owned phone online they never given a confirmation number for shipping but pu

[softech]

@RakeshManohar   how long you have ordered?  usually people get the phone within a week.

So, if it has been couple days, better wait for it to come first.  However, if you just ordered it today, you might still be able to stop it before they ship out the phone

[computergeek541 · Accepted solution]

@RakeshManohar 

Some of the time, there can be a delay between the time that the package is shipped and a shipping confirmation e-mail message sent.  if the phone has already been shipped, Public Mobile customer service will not be able to cancel this order.  Your choices would be then to refuse the shipment (if you can infrom the delivery person of your intention to do that before the person leaves the delivery location) or to return the product to Public Mobile.

[Anonymous]

@RakeshManohar 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[HALIMACS]

@RakeshManohar 

Or,  try this link:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1u3SSUSRlybtjmxj99G...

[HALIMACS]

@RakeshManohar 

Contact CSA.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[RakeshManohar]

help please