HI @rceccato either reply or open a new message, just push
My friend did that before, they just take the promo code and apply it back. So, it could be just the agent that replied you wasn't helpful enough. The ticket could be picked up by another agent and you could get the promo applied quickly after
HI @rceccato if you have checked the Community inbox, envelope icon on top right, and nothing three, then message them again
You can try talking to agent to see if they can add.
To Contact CSA-agent; there are 2 methods:
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.
I just signed up and I got a promo code, but after I signed up. Is there any way I can claim it. It is 25.00 for a new customer. The promo code was (referral code removed) is there any way I can get this promo??
That's actually a referral code. I'm not aware of any $25 promotion for the new customer. Unfortunately, the referral code needed to be used during activation.