I just purchased 300

[NINGEZ]

I just purchased 300 minutes international long distance 

I am making call but it's not allowing. What matters? 

[Phil_Adelphus]

@NINGEZ   You can request a refund by sending a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar to check Messages if no envelope.

You might want to look at downloading a voip app something like Fongo which has calling to Tanzania according to their website.  An international call won't be free but the cost should be relatively low.

[NINGEZ]

I'll need refund then in all those countries I have no one to make a call to them 

How can I request refund?

[computergeek541]

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@NINGEZ wrote:

Tanzania

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Sorry, but this calling destination cannot be called using Public Mobile services.

[NINGEZ]

Tanzania

[Phil_Adelphus]

@NINGEZ   You can check which countries need which add on here to make sure you got the right one for wherever you want to call, assuming it is covered by PM:

https://www.publicmobile.ca/en/bc/get-help/articles/long-distance-add-ons 

[Yummy]

1. Confirm you see that add-on on your account.
2. Reboot your phone
3. Maybe country you are calling is not on PM list of LD countries.

What country do you try to call?