I have new contact added a new SIM and paid and start trying to activitate ?

[JembeGirmaMoges]

I have new contract added with a new SIM and paid and start trying to activate after selecting a new number , in order to start it to work they send us CONFIRM IDENTITY how can I get  this with out my phone starting?

[hTideGnow]

HI @JembeGirmaMoges 

did you put your PM sim in the phone and check if there is service?  your sim could already been setup , and maybe it is just an error on first login after account setup

but you might need support agent's help.  Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RavingRaven]

@JembeGirmaMoges 

Have you put the Public Mobile sim card in your phone and rebooted? If there is no working service on your Sim card then it did not provision correctly to your account during activation.

You only get the confirm identity verification text after activation to log into your self serve account for the first time. You need to contact customer support to provision your Sim card to your account. Then you will be able to recieve the verification text and log in.

Either click on the chat bubble at the bottom right of your screen to submit a ticket via the chatbot or send a detailed private message by clicking below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your full name, postal code, email and phone # ( in your message(s) to CS_Agent only) to pre-verify your account and explain your Sim card did not provision correctly to your upon activation. Check your private message box in the morning for a reply from customer support.