I have been charged for a SIM Card without my consent

[JamesJurome]

I thought my account was hacked. I SIM card is being sent to me mysteriously.  I did not make this purchase. I need to send this back and need a refund.  This SIM card has been charged without my consent. I already purchased a SIM card three weeks ago.  

[esjliv]

Seems like you were affected by the email error @JamesJurome .

Incorrect email can be ignored:

https://productioncommunity.publicmobile.ca/t5/Get-Support/triple-punch-sim-card-order-i-didn-t-plac...

[musicollector]

James, just contact customer service and explain to them. It is a simple matter. They are very helpful and have one of the fastest responses in the industry. Moreover, the credit card companies are really great about it.

[hTideGnow]

I was wondering if it is the same person... 

[dust2dust]

hmm two in a row.

Charged where? Credit card? Bank via Visa Debit? Your account here? Did you get the sim?

[hTideGnow · Accepted solution]

Hi @JamesJurome   Where you see you got charge for your sim card?  On your credit card? On My Account?

You said you purchased one 3 weeks ago.  So, you got a charge 3 weeks ago and receive one already?  You see another charge on the credit card?

If you see a 2nd charge on the credit card today, other than the one 3 weeks ago, open ticket with PM CS agent.  Message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437