I have autopay on my account and it just took three payments out of my account can i get my money ba

[Sweet-69]

Can i get a refund

[esjliv]

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@Sweet-69 wrote:

Can i get a refund

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@Sweet-69  - are you seeing these charges on you credit card?

IF so, are they, or the extra amounts, Pending transactions? If so, these Pending transactions may fall away when the purchase authorized. Then only the one valid, Authorized charge will remain.

If these are all Authorized charges, well that is unfortunate. Does the extra funds show up in your Available Funds area in your Self Serve account? IF so, this area acts as a credit, and will be used first (after applicable rewards) upon your next renewal. So you could leave the balance there, if this is the case.

Otherwise, only CSA's can approve any refund if errors occurred. 

CSA: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

[0PX9O4]

Thanks for the clarification @computergeek541 

[computergeek541]

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@BKNS27 wrote:

@Sweet-69 

Sorry, PM is a prepaid service so you will only get credit to your account.

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@0PX9O4 @BKNS27 

The policy of no refunds only relates to a customer change of mind about wanting a service or is porting out which would cancel the account immediately.  In cases in which Public Mobile makes a mistake, they are obligated to provide a refund.

[BKNS27]

@Sweet-69 

Sorry, PM is a prepaid service so you will only get credit to your account.

[LeePublic]

It's very unusual for PM to take more payments than needed, is the money in your self serve account? if so, you can just pay your plan from it, refunds can take a long time on PM (up to 4 weeks) as PM is prepaid so usually no refunds except in rare circumstances.

[Anonymous]

@Sweet-69 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left,
leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[Meow · Accepted solution]

Can you provide more details regarding overpayments?

Are these funds taken from your PM account or from credit card?

You can ask for refund contacting CSA.

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click here and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented. If ticket cannot be created first time, just do below.

- Send a private message to the CSA by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[0PX9O4]

@Sweet-69

PM is a prepaid provider that does not offer refunds. But that being said, please send a private message to @CS_Agent explaining your issue. They will do what they can do resolve your concern.

All the best!