I have a new phone with a different carrier. But I want transfer my phone number to the new carrier.

[ilka]

Also, I cannot log in to my account.  Have tried changing password, but still does not allow me to log in.  Have tried on successive days to no avail.  If I try to access selfserve.public mobile, I get a message that page is not loaded.

[softech]

@ilka 

do you still have phone service with PM? is your account active or suspended for less than 90 days?

try using Incognito mode first

if still fails, since you already tried reset password but no luck, please open ticket with PM support and they will assist for resetting the password:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[hairbag1]

Your PM account MUST be active and in good standing, in order to port away.

If your account has been Suspended for greater than 90 days, it's gone for good now.

[gpixel]

@ilka 

login using incognito mode after the password has been reset