I got double charged for this month.Why?

[softech · Accepted solution]

@4620 if you really think they are duplicated charges , not pending charge, open ticket with PM support and have them investigate further

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[4620]

No changes to my plan

[4620]

Yes it says double charged when i looked at my bank statement.

[hycm53]

After renew or at renew date , did you change plan immediately? When you change plan immediately PM will at once charge new plan. 

[softech]

@4620 both charges appear on the same date?  Does PM My Account' payment history show both charged?

if just showing on credit card,  one of them could be a pending charge only.