@Birdy420
Look thru all your different emails for any public mobile/telus direct marketing emails to you. You would have also have recieved a welcome email from pm at activation. If you have to contact the moderators without the email be sure to include the following info.....
- Full name and address on your account.
- Email (your best guess), pin # and phone #.
If you don't remember your pin # and/or email include at least 3 of the following:
- Last payment, amount, date, type and last 4 digits.
- Alternate phone # if any.
- Date of birth.
- Plan amount, recent changes, any add ons on account.
- Security question and answer.
- Frequently called/texted numbers.
Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Wait times average 2 to 4 hours up to 48 hours for non urgent requests. If you include all of the info and request the moderators to change the email and create a self ssra for you they will be able to fulfill your request without anymore messages from you.
