I forgot my email address

[hairbag1]

@Srishalini 

using your cell phone, dial 611 to hear messages about your account. Sounds like maybe your account is suspended until you pay for another 30 days of service.

You can go to Shell Gas and get Public Mobile payment vouchers, then dial 611 to add them to your account to reactivate service.

[hairbag1]

@Srishalini 

he meant a screenshot of the actual message...not your phone number.

[softech]

@Srishalini  please remove your number, this is an open forum.   

your account is suspended, not your phone locked.   you need to .make a payment to resume service 

[Srishalini]

My phone 

xxxxxxxxxxxxxxxxxxxx

[esjliv]

@Srishalini - can you try your SIM card into another phone to see if it works?

Otherwise, is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

OR are you getting any of the messages found in this link, see here to trouble shoot:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8...

[softech]

>  It’s says  your phone is temporarily locked

@Srishalini  can you post a screenshot??

[softech]

@Srishalini is the the phone locked or account?? you last teo post said yiu cannot login My Account.   

[Srishalini]

It’s says  your phone is temporarily locked 

[computergeek541]

---

@Srishalini wrote:

My phone is temporarily locked 

---

is there an error message that leads you believe that? Where does it say that and what does the message say?

[Srishalini]

My phone is temporarily locked 

[softech]

@Srishalini 

check this

https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account/m-p/958373/highlight/true#M662...

[softech]

@Srishalini what exact issue?? cannot logon ?

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there