I forget password and the answer to security question

[clemfeng]

Hi,

I forget the password and the answer to security question. I cannot login in my account to arrange or update monthly payment.

Help me, how to find the password back so that I may login in my account

[softech]

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@clemfeng wrote:

unluckily, nobody helps me until now. the service is suspended

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@clemfeng   It is not too late 🙂  So, Support replied and assisted you to get access back to My Account?  if you can now login , make an manual payment and reactivate the plan.

Let us know if you have any problem.

[clemfeng]

unluckily, nobody helps me until now. the service is suspended

[BKNS27]

@clemfeng 

You might also clear your cache & cookies then go on incognito.

If you are locked out on your account because of too many attempts with the wrong password.

If you can’t remember your password or security question, only a CS_Agent can help you to reset your password.

[softech · Accepted solution]

@clemfeng if you tried to use the Forgot Password link and unable to answer the security question, the only way to reset the password would be to contact PM Support and have them reset the credentials for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there