I downloaded the public app but when I go to login the eversafe.id.telus screen is blank

[hambone39]

I installed the sim and downloaded the app but I can't complete the set up because the login page of the app is blank.

[cellphoneuser1]

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@Matt198 wrote:

Hey there! Have you tried accessing Public through your web browser on your phone or computer device? Might be helpful in the case that reinstalling doesn't fix the issue.

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That won't work because Public Mobile doesn't allow activations to be finished in a web browser.

[Matt198]

Hey there! Have you tried accessing Public through your web browser on your phone or computer device? Might be helpful in the case that reinstalling doesn't fix the issue.

[hambone39]

I sent a message asking the same question to the link you gave, thanks.

[Handy1]

@hambone39  If you have already been charged 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hambone39]

I should have mentioned I already tried that, thanks though 🙂

[slusagm]

maybe uninstall and reinstall and try again

or try using browser with Incognito mode