I didn't receive the holiday text message for the $0 500 International Minutes and 2GB data gift.

[cantwait]

I didn't receive the holiday text message for the $0 500 International Minutes and 2GB data gift.

I may have opted out of text communications at some point.

Does anyone know if there is anyway to still receive this offer before Jan 1?

TIA!

[softech]

@cantwait 

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support TODAY (technically this bonus ends Dec 31) and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Outdoorsman]

@cantwait hi first try to text YES2 to 4911 if it doesn't confirm then 

 you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[Handy1]

@cantwait @Needs to be applied , before dec31 /2022

[Handy1 · Accepted solution]

@cantwait  You can try and text YES2 4911. If that won’t work then try my bottom link in post 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.