I didn't get the 2GB free data.

[chingching]

I received the text message and replied "yes2".  However I still didn't get the 2GB free data.  Anyone had the same issue?  How did you resolve it?

[Kelly363]

Thank you. Clicking on the update icon solved my issue as well. (I though my change in plan had not updated). I appreciate your help, and this page. 

[Handy1]

@dust2dust @Good point , your correct just wanted to help with the visual to help make it easier to spot 

[dust2dust]

@Handy1- There's also one of those under Shop Add-ons which might be more useful for this question.

[Handy1]

@chingching @The little spinner icon @dust2dust  speak of 

try refreshing the page on the yellow circle while signed in to public mobile

Refresh page                                  ^^^            

[dust2dust]

Did you get a text reply back saying it's done or something?

Do you see the 500 minutes in your account?

Did you click the little spinner refresh icons lower down under Shop Add-ons to see if they show up?

[Handy1]

@chingching @You can try texting YES2 4911 , but that dose t seem to be working for folks unless they actually received the text . Also you want to act quickly as the offer ends dec 31/2022

[Handy1 · Accepted solution]

@chingching  You will need to submit a ticket to have it manually applied 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work