Community

stigner123 · ‎01-25-2021

I just signed up to PM about 2 hours ago and I cannot receive inbound calls. All I get in a mix of 5UC1, 5UC2 and 5UC3, "you have reached a number that is not equipped for incoming service please check the number and try again."

I also can't seem to text out.

I have also checked my APN settings, rebooted several times.

I am using a Google Pixel 4 XL with PM as a secondary personal line to my work phone.

softech · ‎01-26-2021

yes.. unfortunately mod might reply a bit liate.. as long as 48 hours..

and yes.. many new users reported that that finally got the activation later in the night.

Anyway.. Welcome onboard.. Hope you enjoy the service !!!

stigner123 · ‎01-26-2021

I never did hear back from the mods, but I think there was a provisioning delay, late last night it just started working.

softech · ‎01-25-2021

.. i wonder if there is server issue for activation tonight.. there has been at least 2 other posts tonight about either not receiving incoming calls.. or Unregistered SIM..

but a normal activation can take between 15 mins to 4 hours.. in the meantime, keep reboot your device every 15 mins...

gpixel · ‎01-25-2021

@stigner123 reset your network settings

open settings
scroll down to system
tap on reset options
tap reset wifi,mobile & Bluetooth
tap reset settings and restart

computergeek541 · ‎01-25-2021

@stigner123 wrote:
I just signed up to PM about 2 hours ago and I cannot receive inbound calls. All I get in a mix of 5UC1, 5UC2 and 5UC3, "you have reached a number that is not equipped for incoming service please check the number and try again."

I also can't seem to text out.

I have also checked my APN settings, rebooted several times.

I am using a Google Pixel 4 XL with PM as a secondary personal line to my work phone.

APN settings aren't related to the ability to make or receive phone calls. Also, there aren't any settings in your phone that can cause your number to be out of service or to make callers hear a message about someone not being equipped to answer calls. This is a network/carrier issue.

HALIMACS · ‎01-25-2021

OK, well there was a prior thread about this

" 5UC1/5UC3: This number has not been set up to re... - Community (publicmobile.ca)

It seems to suggest reaching out to to the moderators may assist with the problem, they are Public Mobile's customer service:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

stigner123 · ‎01-25-2021

I did not port a number, new number directly from PM.

I have also pulled out and moved the SIM card to a second phone as well with the same result.

HALIMACS · ‎01-25-2021

Did you just port in from another provider?

If so, and you need help with the port, open a ticket for assistance here and type "port request" or call the porting team at ****.

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

EDIT: You might also try powering off phone, remove SIM card, power up phone, then reinserting SIM card. That has sometimes allowed some user's services to function.