Activation Successful - No service

[Mackgre]

I have created a new account, activated successfully, account has been billed....no service!  Have restarted and reinserted SOM card multiple times.

Son has same phone and public mobile and he has service.

Frustrated!

[darlicious]

@Mackgre 

Apparently there was an issue causing up to a four hour delay in new number activations. The first I have ever heard of this kind of issue. I'm happy to hear it has fixed itself. 

FYI....to address a specific member you can tag them by tapping the "@" key and a box will pop up with the usernames in it or continue to type a name for it to pop up.....

Welcome to Public Mobile and welcome to the community!

[Mackgre]

I think you are correct. It worked after a couple hours.

Thanks

[Mackgre]

There was no porting involved. New phone, new number.  But after a couple hours it is working. 

Thanks

[Mackgre]

I was not porting. Brand new phone and number.

[Mackgre]

It rectified itself after about 2 hours. Must have been on the other end.

Thanks everyone.

[HALIMACS]

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@Mackgre wrote:

I swapped the Sim cards with my son's phone.  His card worked in my new phone.  Mine did not work in his.  BUT...when I swapped them back, the new SIM worked in the new phone.

HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

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@Mackgre   Hey, at least we're all making progress...  did you port the number from another provider?

If so, it may just be a matter of time to complete the porting process, or try the porting help supplied in my prior post.

[esjliv]

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@Mackgre wrote:

I swapped the Sim cards with my son's phone.  His card worked in my new phone.  Mine did not work in his.  BUT...when I swapped them back, the new SIM worked in the new phone.

HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

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Call the Porting Team at *********to assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

[softech · Accepted solution]

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@Mackgre wrote:

I swapped the Sim cards with my son's phone.  His card worked in my new phone.  Mine did not work in his.  BUT...when I swapped them back, the new SIM worked in the new phone.

HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

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how long you have activated your account?  

there has been couple post about activation issue tonight.. i wonder if server is slow activating new accounts tonight

[Mackgre]

I swapped the Sim cards with my son's phone.  His card worked in my new phone.  Mine did not work in his.  BUT...when I swapped them back, the new SIM worked in the new phone.

HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

[HALIMACS]

Also, @Mackgre , try your son's Public Mobile SIM card in your phone.    The combination of trying each other's SIM's in the opposite phone will help establish whether it's simply a matter of activation taking time (i.e. if porting?) or if there may be a SIM issue or mobile phone compatibility issue.

If you DID port from another supplier and need help with the porting process, open a ticket for assistance here and type "port request" or call the porting team at **********.

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[esjliv]

Hello @Mackgre  - does your SELF SERVE account say ACTIVE?

Great, if so.

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

EDIT - when did you activate?

[esjliv]

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@Mackgre wrote:

I have created a new account, activated successfully, account has been billed....no service!  Have restarted and reinserted SOM card multiple times.

Son has same phone and public mobile and he has service.

Frustrated!

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Hello @Mackgre ,

Can you try your SIM in your son's phone just to make sure it is not a phone issue on your end?

IS your phone locked by its previous provider?

Contact your previous provider to unlock it for you.

You will need your imei number dial *#06# to get it.

[JK8]

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@Mackgre wrote:

I have created a new account, activated successfully, account has been billed....no service!  Have restarted and reinserted SOM card multiple times.

Son has same phone and public mobile and he has service.

Frustrated!

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Are you porting a number over? Can you try your SIM card in your son’s phone?