7 hours ago - last edited 5 hours ago by computergeek541
I have cancel my phone number but you still charge me $15.75 monthly through my credit card. I forgot my phone number. How to handle this issue?
4 hours ago
1/2 year and you just noticed now?
7 hours ago
HI @wy2023
how you cancel the account?
you can check with PM support agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
7 hours ago
you can ask PM to refund you the money as long as your account really cancelled properly, like ported out your number or you disabled the autopay on My Account
please message PM since you cannot login and open ticket with chatbot. Use this link to message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
7 hours ago
@wy2023, You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)