Available Funds credits refunded when account is cancelled?

[PMLoyalty]

On the grandfathered $25 monthly "1GB at 3G Speed, 30-day plan" and planning to close my account by switching & porting phone number to Fizz.

Available Funds has $50 pre-paid credits. How will I get refunded? Should I request a refund i.e. via cheque, e-Transfer, or to credit card on payment method on file before closing?

[Chalupa_Batman]

Hello @PMLoyalty 

There are no refunds here at Public Mobile. If you have $50 in credits, you should use as much as you can of them and then port out towards the end of your cycle. If the Fizz offer is for a limited time, I'd suggest grabbing it, then when the $50 has run out and you're close to the end of cycle, then you can port out.

You are more than welcome to reach out to a CS Agent but they won't refund you.

Click on the link to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)