I can't use my number

[Kade009]

The data is fine and everything, and I am transferring my old sim card to my new e sim with PM but when I turn off my old sim card, I can't send or recieve any messages with my old number. I also recieved a text but they haven't really told me anything yet.

 

[hTideGnow]

HI @Kade009 

oh, you are transferring from SaskTel.   Could be a problem with the porting then.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Kade009]

I don't know about the voice but the data definitely works. PM keeps texting me they gonna reach out but has yet to.

[Kade009]

I already got the text from sasktel and they said it went through, but it still don't work

[BKNS27]

@Kade009 

Looks like the porting your old number from another carrier was unsuccessful. Alway use your old account number rather than the IMEI of your phone. Keep your old SIMin your phone for a text from your old carrier confirming you are porting over PM with YES.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781... 

[hTideGnow]

HI @Kade009 

but data and voice both with with the new eSIM?

this is a new error to me, I think you need to ask support agent for help.  Use Chatbot to open ticket if you can receive 2FA on email, if not, then message them.  Here are both ways (Chatbot and message)

Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437