I can't transfer my number

[Moran]

Just got this message. what should i do?

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

[softech]

@Moran did you provided PM the IMEI instead of old provider 's account number??  Please update them with the account number instead

There is a number to call to talk to live suppoet and update the missing info.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed