Community

DSugg · ‎10-11-2022

I can't receive texts and calls from some numbers.

I receive from Public Mobile users, but Bell, and Rogers and who-knows what else doesn't even show a missed call.

What is going on?

JuneGreenlaw1 · ‎10-13-2022

My in coming calls go straight to voicemail

JuneGreenlaw1 · ‎10-13-2022

yes

Yummy · ‎10-11-2022

Do those calls go directly to voice mail or do not reach your phone at all?

Can you call them; can They receive your calls? What number do they see when you call them?

DSugg · ‎10-11-2022

Checked that already. That is not the problem

Yummy · ‎10-11-2022

Do you block those caller by accident?

Do you have set option on your phone to reject calls from unknown callers?

dust2dust · ‎10-11-2022

Do you see any action on the phone when one of those other provider customers calls in? Can you watch the bars and such.

softech · ‎10-11-2022

@DSugg in this case, make sure no calf forwarding set incorrectly or you didn't block some numbers by mistake.

Yiu can also try to reseat your s card first

Or try your PM sim on another phone to confirm it is not a device issue

Also try changing the preferred network type to 3G only and see if it works better

Once all checked and still not working , please open ticket with PM support for further investigation

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

DSugg · ‎10-11-2022

I joined recently--about two weeks ago. It doesn't work for only some numbers. I did not request porting my number to PM

softech · ‎10-11-2022

@DSugg did you just join? and did you request porting your number into PM?