@crystalgerard44 wrote:
Hello,
I've activate a new sim card last night. I'm porting my number from anothe provider.
How do I get help with this? Obviously there's a problem. I can make outgoing phone calls and send / receive txt messages just fine. I cannot receive incoming phone calls. People calling me seem to get my previous provider message service.
Help!
Thanks in advance
That fact that calls are going to your old provider itself isn't a problem. In fact, that's how things are suppsoed to happen until the phone number transfer completes.
Is the phone number coming from another wireless carrier, or is it coming from a landline/VoIP provider? If it's from the latter type, these types of transfers can take a few days (2 business days according to CWTA). Transfers from one wireless carriers to another are supposed to be done within 2.5 hours.
The problem here is if you are coming from another carrier, this transfer is overdue to be complete since the request was made last nigh, and likely means that the request has failed.
If you are in fact moving your number from another wireless carrier, make sure that you have your account number for that carrier (if it's Speakout or Petro Canada, make sure you have the IMEI and account PIN). As suggested earlier, contact Public Mobile's moderators and have them submit another transfer request.
