I can't receive or make phone calls. Also can't receive voicemail.

[Ginger3]

I can't receive or make phone calls. Also can't receive voicemail. My text messaging is working. What is going on?

[hTideGnow]

hi @GCH1 

just want to make sure we can help and understand the situation. 

can you make outbound calls? or just inbound calls not working?

data and text work?

you joined not long ago and requested porting?

[Ginger3]

No not yet, unfortunately.. Will let you know when/if I do .

[GCH1]

Have you gotten the issue resolved?

[GCH1]

I encountered the same issue. I checked and changed my phone settings several times; and could not resolve the issue.

[TheSterlinger]

@Ginger3  you would need to message Public Mobile directly to look into it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ginger3]

Thank you for your help!  I appreciate you being proactive with finding a solution to this problem . So frustrating for those of us going through this. We should all be asking PM to look in to this.

[SwiftWalrus]

I'm having exactly the same issues as you. Texting and data works. Don't bother switching your SIM card, or restarting your phone. All of the troubleshooting in the world won't work. It's the new update with VolTe that has made my older phone stop working as a phone. I have to have people emailing and texting me in order to communicate. It's a really unfortunate change and I am asking PM to look into the issue.