I can't log in to my son's account because his device can't receive sms messages

[Ken-Asher]

My minor son has a watch which has phone functions but does not receive texts.

I'm trying to log on to his account to update payment details for the subscription, but it the website is forcing me to enter a 2FA code which it is sending to his device. I can't read that code because the device doesn't receive text messages. 

[Ken-Asher]

Yes, it said I have to get the code for Full access. I will follow the link. Thank you very much for your help! Much appreciated!

[hTideGnow · Accepted solution]

HI @Ken-Asher 

did it say you hve to get the code to get Full Access?

in such case, you will need support agent help.  Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ken-Asher]

thanks for the prompt reply!

I did get a code sent to my email, which I entered. But then it also asked for a code sent to the device. And there is no option for email. It is sending to the phone number. I've clicked on "Resend code" and it merely resends to the phone number.

[hTideGnow]

HI @Ken-Asher 

you can have the code send to your email.  Just click "Resend code" or "Didn't receive code" on that screen, then choose Send email there

you can also change the phone to receive the 2fa text after you logged in.  Just go to Profile, Mange EverSafe ID and then change the phone number there.  But the phone number must not be linked to any other PM account at this time