I can't get into my self serve account

[TmK04147]

I've been trying to change my password , but it's saying my account is disabled , help please ! 

[DL888]

MOD MOD MOD HELP!!!

Contact the MOD 

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

[LovesToPM]

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@TmK04147 wrote:

I've been trying to change my password , but it's saying my account is disabled , help please ! 

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For your account security, PM will lock further login attempts after 5 tries.
Please wait 1 hour for your account to become unlocked.

When you account is unlocked, please try resetting your password.
You should receive an email. Check in your spam/junk folder as well.

If problem persists, you need to contact Moderators.

Use SIMon chatbot to submit a ticket to them.

Go to https://publicmobile.ca.ada.support/chat/ and enter "submit a ticket" and "contact us" to get started. Response time can vary from a few hours up to 2 days.

[darlicious]

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@TmK04147 wrote:

I've been trying to change my password , but it's saying my account is disabled , help please ! 

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Don't try more than 3 times you will get locked out. Is your service active?

[GinYVR]

@TmK04147Do you have service? If you still do, contact the moderators by clicking on the ? on the lower right hand corner. If not, try calling your phone from another phone to verify your voicemail etc are still okay, if not you might had been SIMjacked.