@Kristy2017 wrote:
I had the same issue turns out my phone was locked by the previous provider, the law is that providers cannot lock phones anymore but this phone was active before this law, just call the provider and give them the IMEI and they will unlock it for you, usually takes a couple hours after its unlocked then restart your phone and it should work!
Just in case a locked phone is an issue here, what's been stated above isn't entirely true, at least not for all providers. With a couple of phones we've had here, locked to Rogers, I had to contact them, at which point they provided an unlock code. I'm also currently using a phone that was previously locked to Koodo, and it was the same thing with that, i.e. I called Koodo, and they provided me with an unlock code. In all instances, what was necessary, was to install a SIM for a different provider than the phone was originally locked to, at which point an on-screen prompt pops up, asking for the appropriate unlock code. All that is to say, that not all providers will unlock the phone for you, and will simply provide you with a code for YOU to do the unlock procedure yourself.
As it turned out, with the phone I'm currently using, the unlock procedure turned out to be a little more convoluted, and I had to find the pertinent info on the 'net.... the Koodo rep(s) I talked to didn't know anything about how to unlock this phone, other than providing the unlock code.
