I can not connect to my Nord VPN while using data

[NishNaabe]

Hi there, 

I recently switched to Public Mobile and am having trouble connecting to NordVPN while using data. I can connect to Nord via Wi-Fi without issue, and I can use cellular data without issue when Nord is not on. My goal is to use NordVPN and data simultaneously without issues. Before I switched to Public Mobile, I never had this inability to use Nord on cellular data. I am also not the most tech-savvy if I am honest, but I want a solution. Thanks for any help and for getting this headache resolved. 

[umnikke8]

Try visiting https://test-ipv6.com/ on your device using data. If everything checks out, especially if you don't have issues contacting other sites, like Google, the problem most likely lies with NordVPN.

[softech]

@NishNaabe this is not a PM issue, it is just NordVPN incorrectly hardcoded to IPv6.  I am using ExpressVPN myself and is working great and stable 

Also, you have to understand not all VPN services  work perfectly with all carriers. Some have confirmed issue with Fido/Rogers

As a quick workaround, you can also try to change the Protocol to Wireguard or OpenVPN-TCP.  It helps for those with issue in Fido 

[NishNaabe]

Hi there,

Thanks for responding, I guess my question is why is there this issue in the first place? Frankly I would not have switched to Public Mobile knowing this would be a technical and annoying barrier to seamless use. I am not overly techy and this seems like this fundamentally requires more work to find a semi work around, which I believe should not be something a paying person should require. It is frustrating. 

[softech]

@NishNaabe 

There seams to be an issue with NordVPN as it is hardcoded to use with IPv6 which PM is not using.  But thanks to Community member @victorzhao , there is a trick to force NordVPN to use IPv4 back

Ref: https://productioncommunity.publicmobile.ca/t5/Get-Support/VPN-not-working-with-PM-cellular-data/m-p...

1. On PC, download iMazing Profile Editor from the Microsoft App Store and launch

2. On the left hand pane, select Cellular, press the "+ Payload" button on the main pane.
3. For Data APN, click + at the bottom of the grid.  Fill in the "Data APN" column with "isp.mb.com".  Leave the rest of the table as is
4. fill in only the following:
   Default APN name:  isp.mb.com
   Default APN supported IP versions:  IPv4 only.
5. Optional step: on the left hand pane, under General, update:
   Payload Display Name: public_mobile_disable_ipv6
   Payload Description: Set APN to isp.mb.com and IPv4 only
   Target Device Type: iPhone/iPod/iPod Touch
6. Next, press File -> Edit -> Save As and name the file "public_mobile_disable_ipv6.mobileconfig".
   Leave the "Sign profile with" as Do Not Sign
7. Transfer this file to your iPhone
   (one way is to uploaded to OneDrive and downloaded it using the OneDrive app into Phone's Downloads folder.
8. Open the file on iPhone 
9. On the iPhone, go to Settings -> General -> VPN & Device Management, and click on the new configuration profile to Install it. 
10. Check using any "What's my IP" site to confirm only IPv4 is showing and not IPv6.  With this new VPN profile setup,  NordVPN should now be working on IPv4 only

[umnikke8]

A few other people have had similar issues lately. It may be the use of IPv6. Possibly either the network or Nord's servers don't work properly with IPv6.