unable to place 1-800 calls

[ZzzAngel]

Hello,

I am currently unable to call any toll-free numbers (1-800, 1-866, etc.) from my phone.

When I try, I receive the following message exactly:

We’re sorry, your call cannot be completed as dialed. Please check the number and dial again, or call your operator to help you.

I have already tried restarting and restoring my phone, but the issue persists.

Can you guys please fix this thank you

Thank you.

[ZzzAngel]

thank you I will do so 

[slusagm]

It can be understandably frustrating when you need to place a call to a toll-free number and discover that it is not functioning properly. However, Public Mobile can assist by resetting your account to help restore the service

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage