If it appears in your payment history, but not in your overview, that means you loaded the funds, but did not purchase the add on. It is a two step process.
The question mark is in the right lower corner of this website. Looks like the following
I bought the add on and it appears in my payment history. But it doesn’t appear my account overview. The free holiday add in’s do appear. I don’t see the little question mark to contact moderator. What page is that on!! Vacation will be over at this rate!!
Enable roaming after buying add on and choose one of selected roaming networks(US). Roaming day count begins when plan activated, purchased, so do so when arrived at destination.
Is addon active on your account? Try reset phone and enaple roaming option. If it didn' help, click the "?" in lower right side of the page to talk with moderator. Type 'contact moderator" then follow directions. The person may help you with your case within 48 hours.
@Lizonfld It appears that Public is having problems with the US roaming addons. Click on the "?" bottom right of your screen and submit a ticket for help.
Log into My Account...do you see the $$ in Available Funds ? If so, you need to go back and actually buy the add-on you want now. You might have to manually select either of AT&T ot T-mobile whichever works best.
Log into My Account / Data and Add-ons to make sure it's actually on your account. It's a 2 step process to get the 10 Day US Roaming talk/text/data add-on.
